InformaciĆ³n

HOGAR 902.013.012
COMERCIO 902.013.012
COMUNIDADES 902.013.012
AUTO 902.212.105
AUTO EXTRANJERO 34.933.669.581

AXA

The AXA Group is a French multinational company specializing in the insurance business and, since 1984, has also specialized in asset management. It is the largest European insurer. Despite what many may think, AXA is not an acronym. It was chosen because it can be easily pronounced in any language. In fact, the name AXA was specifically created so that it meant nothing in any language. The origin of the name dates back to 1985.


Customer Service
Information request or guidance related to your policy, product, contract or service provided by AXA Insurance.


902 40 40 84


Office hours: from Monday to Friday of 8:00 am to 10 pm. Saturdays from 8:00 am to 3 pm.


Fax: 91 807 00 75


Form: Information and management of your policy


Car accidents
Accident notification reports, choice of repair shop for receiving a quote and repairing the damage to your vehicle or query of any aspect of the incident.


You can make your claims statement directly online in the space reserved for customers. To access the Customer’s Web, click here.


902 21 21 05 / 91 807 00 50


Office hours: Monday to Friday of 8:00 am to 10 pm. Saturdays from 8:00 a.m. to 3 p.m.


Notification of claims: 24-hour service


Fax: 902 19 35 01 / 91 807 00 77


Post Office Box: 61198 / 28080 - Madrid


Travel insurance
Assistance request.


902 21 21 05 / 91 807 00 50


Travel assistance from abroad: +34 93 366 9581


Office hours: 24 hours, 7 days a week


Home, business, office, neighbours’ associations and SME claims^
Notification of claims or query of any aspect in regard to their processing.


902 21 21 23 / 91 807 00 51


Office hours: Monday to Friday of 8:00 am to 10 pm. Saturdays from 8:00 a.m. to 3 p.m.


Email: siniestros.multis@axa.es


Fax: 902 18 13 91 / 91 807 00 71


Mailing address: AXA Seguros Apartado de correos 61103 / 28080 - Madrid


RentAtención
Service for those policy holders who are receiving annuity insurance:


902 19 01 97


Office hours: Monday to Friday of 8:00 am to 9 pm


Email: rentatencion@axa.es


Fax: 902 15 72 84 / 91 807 07 90


Form: Annuity insurance


Mailing address: AXA Seguros Apartado de correos 1541 / 28080 - Madrid


Driver registration points subtracted^
Request for information or aide due to penalties arising from the driver’s licence based on points.


902 87 67 22


Option 1 – Banned driver
Schedule: from Monday to Friday from 8:00 am to 10 pm
Option 2 - Receive information
Schedule: from Monday to Friday from 8:00 am to 10 pm
Option 3 - Receive assistance
Schedule: 24 hours, 7 days a week


Legal advice phone line


Legal advice phone line covering conflicts against third parties that may occur to customer’s and their families in relation to everyday family life: separations, consumption, property, probate, traffic fines, housing, mortgage issues, consumer defence, cancelled flights or lost baggage, etc.


902 10 16 47 / 94 448 80 12


Office hours: from Monday to Friday from 9:00 am to 2 pm and from 4 pm to 6 pm


Health


Request for healthcare assistance, answering inquiries on cover, medical conditions, authorization applications, payment and co-payment information, card applications, etc.


902 40 40 84


Option 3.1 - Health – Emergencies and Medical Advice
Schedule: 24 hours, 7 days a week
Option 3.2 - Health – Policy information
Office hours: from Monday to Friday from 8:00 am to 10 pm. Saturdays from 8:00 am to 3 pm.
Option 3.3 - Health - Authorizations
Office hours: from Monday to Thursday from 8:00 am to 9 pm. Fridays from 8:00 am to 8 pm


Segurdental^
Request for dental care in the event only Segurdental has been taken out with no other health care policies.


902 22 25 10


Schedule: 7 days a week 24 hours a day


Service in various languages


Request for information or guidance related to your policy, product, service or contract provided by AXA Insurance, and notification of accident reports, or query concerning any aspect of the claim, in the following languages: English, French, and German.


902 10 25 75


Office hours: from Monday to Friday from 8:00 am to 3 pm.