AXA
The AXA Group is a French multinational company specializing in the insurance business and, since 1984, has also specialized in asset management. It is the largest European insurer. Despite what many may think, AXA is not an acronym. It was chosen because it can be easily pronounced in any language. In fact, the name AXA was specifically created so that it meant nothing in any language. The origin of the name dates back to 1985.
Customer Service
Information request or guidance related to your policy, product, contract or service provided by AXA Insurance.
Office hours: from Monday to Friday of 8:00 am to 10 pm. Saturdays from 8:00 am to 3 pm
Tel: 902 40 40 84
Fax: 91 807 00 75
Form: Information and management of your policy
Car accidents
Accident notification reports, choice of repair shop for receiving a quote and repairing the damage to your vehicle or query of any aspect of the incident.
You can make your claims statement directly online in the space reserved for customers. To access the Customer’s Web, click here.
Office hours: Monday to Friday of 8:00 am to 10 pm. Saturdays from 8:00 a.m. to 3 p.m.
Post Office Box: 61198 / 28080 – Madrid
Tel: 902 21 21 05 / 91 807 00 50
Fax: 902 19 35 01 / 91 807 00 77
Notification of claims: 24-hour service
Travel insurance
Assistance request.
Office hours: 24 hours, 7 days a week
Tel: 902 21 21 05 / 91 807 00 50
Travel assistance from abroad: +34 93 366 9581
Home, business, office, neighbours’ associations and SME claims
Notification of claims or query of any aspect in regard to their processing.
Office hours: Monday to Friday of 8:00 am to 10 pm. Saturdays from 8:00 a.m. to 3 p.m.
Mailing address: AXA Seguros Apartado de correos 61103 / 28080 – Madrid
Email: siniestros.multis@axa.es
Tel: 902 21 21 23 / 91 807 00 51
Fax: 902 18 13 91 / 91 807 00 71
RentAtención
Service for those policy holders who are receiving annuity insurance:
Office hours: Monday to Friday of 8:00 am to 9 pm
Email: rentatencion@axa.es
Tel: 902 19 01 97
Fax: 902 15 72 84 / 91 807 07 90
Form: Annuity insurance
Mailing address: AXA Seguros Apartado de correos 1541 / 28080 – Madrid
Driver registration points subtracted
Request for information or aide due to penalties arising from the driver’s licence based on points.
- Option 1 – Banned driver
Schedule: from Monday to Friday from 8:00 am to 10 pm - Option 2 – Receive information
Schedule: from Monday to Friday from 8:00 am to 10 pm - Option 3 – Receive assistance
Schedule: 24 hours, 7 days a week
Tel: 902 87 67 22
Legal advice phone line
Legal advice phone line covering conflicts against third parties that may occur to customer’s and their families in relation to everyday family life: separations, consumption, property, probate, traffic fines, housing, mortgage issues, consumer defence, cancelled flights or lost baggage, etc.
Office hours: from Monday to Friday from 9:00 am to 2 pm and from 4 pm to 6 pm
Tel: 902 10 16 47 / 94 448 80 12
Health
Request for healthcare assistance, answering inquiries on cover, medical conditions, authorization applications, payment and co-payment information, card applications, etc.
- Option 3.1 – Health – Emergencies and Medical Advice
Schedule: 24 hours, 7 days a week - Option 3.2 – Health – Policy information
Office hours: from Monday to Friday from 8:00 am to 10 pm. Saturdays from 8:00 am to 3 pm. - Option 3.3 – Health – Authorizations
Office hours: from Monday to Thursday from 8:00 am to 9 pm. Fridays from 8:00 am to 8 pm
Tel: 902 40 40 84
Segurdental
Request for dental care in the event only Segurdental has been taken out with no other health care policies.
Schedule: 7 days a week 24 hours a day
Tel: 902 22 25 10
Service in various languages
Request for information or guidance related to your policy, product, service or contract provided by AXA Insurance, and notification of accident reports, or query concerning any aspect of the claim, in the following languages: English, French, and German.
Office hours: from Monday to Friday from 8:00 am to 3 pm.
Tel: 902 10 25 75
